Good records, stemming from information management best practice, can act as both a shield and a sword in disputes, according to an in-house lawyer at Buro Happold.

Worried about where your project information is stored? A third of the respondents to Mail Manager’s latest annual research are. Indeed, they are very concerned about their project information not being readily available.

Is email management keeping you awake at night? Can’t find where you saved the latest change in scope? Can’t lay your hands on the proof that the client approved a change?

Focusing on built environment stakeholders needs’, their language and expressing benefits in that language is key to driving the effective adoption of information management processes.

Poor information management is a contributory factor in disputes, new research from Mail Manager suggests.